Frequently Asked Questions

Welcome to your help and exchanges space

We suggest that you use the menu to directly navigate to the section that interests you.

To save you time, please find below questions frequently asked.

What are the different delivery modes?

Standard home delivery using the postal service

Your delivery arrives within 4 to 8 working days depending on the country and exact address that you gave in the delivery phase of making your order. Please see our delivery costs table for the exact cost and delivery date according to the country.

If you are not available to receive your order on the delivery day and the size of your mailbox does not allow for the parcel to be placed in it, then you will receive a note requesting you to collect your parcel from a pick-up point before a specified date. If you do not collect your parcel within the designated date, it will automatically be returned to our depot and you will be refunded.

How can you return an item?

You have 30 days from the date of reception of your items to return or exchange them. The item must be unused, in perfect condition and still with its labels attached.

Please add your return note to your parcel (found under the section "Where can you find your invoice and returns slip?"). Please send the items to the following address:

Promod Centre logistique de Wattrelos
Parc d'activité Beck/Avelin
3 rue des filateurs
59150 WATTRELOS
France

Please note that the return costs are at your charge. We refund you the amount of the item(s) returned using the same payment mode that you selected when ordering, within 14 days from the date of our reception of your parcel in our depot.